Privacy Policy

1. Introduction

Pure Essence Naturals ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cash-discovery.com (the "Website") or interact with our services.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, preferences
• Transaction Information: Purchase history, payment information, billing address
• Communication Information: Messages, comments, feedback, newsletter subscriptions
• Marketing Information: Preferences, interests, demographic information

2.2 Non-Personal Information

We automatically collect certain non-personal information, including:

• Technical Information: IP address, browser type, device information, operating system
• Usage Information: Pages viewed, time spent on site, navigation patterns
• Cookies and Tracking: Information collected through cookies and similar technologies
• Analytics Data: Website performance, user behavior, traffic sources

3. How We Collect Information

3.1 Direct Collection

• When you create an account or make a purchase
• When you subscribe to our newsletter
• When you contact us through forms, email, or phone
• When you participate in surveys, contests, or promotions
• When you leave reviews or comments

3.2 Automatic Collection

• Through cookies and similar tracking technologies
• Via web server logs and analytics tools
• Through third-party services and integrations
• From social media platforms when you interact with our content

4. How We Use Your Information

We use your information for the following purposes:

4.1 Service Provision

• Processing and fulfilling orders
• Providing customer support
• Managing accounts and subscriptions
• Delivering products and services

4.2 Communication

• Sending newsletters and promotional materials
• Responding to inquiries and feedback
• Providing order updates and notifications
• Sharing important information about our services

4.3 Business Operations

• Improving our website and services
• Conducting analytics and research
• Preventing fraud and ensuring security
• Complying with legal obligations

4.4 Marketing and Personalization

• Personalizing content and recommendations
• Conducting targeted advertising
• Analyzing customer preferences and behavior
• Developing new products and services

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Shipping and logistics
• Email marketing and communications
• Website analytics and hosting
• Customer support services

5.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Enforce our terms of service
• Protect our rights, property, or safety
• Protect the rights, property, or safety of others

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

6.2 Cookie Management

You can control cookies through:

• Our cookie preference center
• Your browser settings
• Third-party opt-out tools
• Privacy settings on your device

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption: Data transmission and storage encryption
• Access Controls: Limited access to authorized personnel only
• Security Monitoring: Regular monitoring for security threats
• Employee Training: Regular privacy and security training
• Incident Response: Procedures for handling security breaches

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Retention periods vary based on:

• The type of information collected
• The purpose for which it was collected
• Legal and regulatory requirements
• Business and operational needs

When information is no longer needed, we securely delete or anonymize it.

9. Your Rights and Choices

Under Canadian privacy law, you have the following rights:

9.1 Access and Correction

• Request access to your personal information
• Request correction of inaccurate information
• Request updates to outdated information

9.2 Withdrawal of Consent

• Withdraw consent for marketing communications
• Opt out of data collection where consent is required
• Unsubscribe from newsletters and promotions

9.3 Data Portability and Deletion

• Request a copy of your data in a portable format
• Request deletion of your personal information (subject to legal requirements)

9.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: [email protected]
• Phone: +1 (514) 285-4567
• Mail: 1425 René-Lévesque Blvd W, Suite 302, Montreal, QC H3G 1T7

10. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. When this occurs, we ensure adequate protection through:

• Contractual safeguards with service providers
• Adherence to international privacy frameworks
• Implementation of appropriate security measures
• Compliance with applicable data protection laws

11. Children's Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

12. Third-Party Links and Services

Our website may contain links to third-party websites and services. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

We are not responsible for the privacy practices or content of third-party websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you of significant changes via email or website notice
• Provide a summary of key changes when appropriate
• Give you time to review changes before they take effect

Your continued use of our website after changes take effect constitutes acceptance of the updated policy.

14. Complaints and Dispute Resolution

If you have concerns about how we handle your personal information, please contact us first. We are committed to resolving privacy concerns promptly and fairly.

14.1 Internal Complaint Process

1. Contact our Privacy Officer at [email protected]
2. Provide details of your concern
3. We will investigate and respond within 30 days
4. If needed, we will work with you to resolve the issue

14.2 External Complaints

If you are not satisfied with our response, you may file a complaint with:

• Office of the Privacy Commissioner of Canada
• Website: www.priv.gc.ca
• Phone: 1-800-282-1376
• Email: [email protected]

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

16. Definitions

For the purposes of this Privacy Policy:

• "Personal Information" means information about an identifiable individual
• "Processing" means any operation performed on personal information
• "Consent" means voluntary agreement to the collection, use, and disclosure of personal information
• "Third Party" means any individual or organization other than Pure Essence Naturals
• "Cookie" means a small text file stored on your device by your web browser